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Frequently Asked Questions

ORDERS & SHIPPING

Why hasn't my order shipped?

If your order contained a pre-order item (denoted on each product page), your order will ship when the last item becomes available. If your order does not have pre-orders in it but still hasn't shipped after 3-5 business days, send us an email and let us know so we can check on it!

Oops, I didn't see that, can I split my order to get some items now?

Absolutely! All we ask is that you cover the additional shipping cost. If you'd like to split your order, please email us with your order number and we will provide further instructions on where to send the payment so we can ship all available items now.

Do you ship internationally?

YES! Please note that we do not mark customs forms with 'gift', even if you are gifting the book to someone.

How much is shipping?

Our shipping software links directly into the USPS API, so shipping charges are based on what it will cost us to mail you your order. Shipping rates will vary depending on how many items/how heavy your order is as well as your location.

I need to change my shipping address!

If your order hasn't shipped, we'd be happy to update your address. If it has shipped, unfortunately we cannot reroute packages. If it is returned, we can reship for a second shipping charge.

My order arrived damaged, what can I do?

While we do our best to package all of our orders safely, sometimes they do get bumped around in transit. If your books arrived damaged, please send us an email with your order number and photos of the damage so we can assess and reship if necessary.

When will you get [blank] back in stock?

Ideally, we would never run out of stock of anything. However, if we do run out of a product we will typically have new stock for direct orders within 2-3 weeks. If a title has gone out of print without intention to restock for direct orders, it will be noted on the product page (though you can likely still find a copy on Amazon or other major retailers).

What is your return policy?

Please see our Returns & Refunds page.

Can I cancel my order?

As long as your order hasn't shipped, we can cancel it! Please send us an email ASAP so we can take care of it.

 

WHOLESALE

I run/work for a bookstore and want to stock your books. Can I?

We love when bookstores want to stock Shortwave titles! And we can beat iPage/Ingram pricing. Please check out our Wholesale page for more information!

  

MISCELLANEOUS

I want to interview Alan/one of your authors for a podcast/blog/magazine. How do I get in touch with them?

While we cannot guarantee they'll say yes, we can forward your request. Please send us an email with more information.

Are you open for submissions?

Maybe! Check out our Submissions page for information on any current open calls.


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